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#Shopify movealong software#
This tells me their focus is not necessarily on typical software company CFO tasks. Jeff Hoffmeister has never worked at a software company as a financial operator. That selection would indicate a focus on SaaS fundamentals like ACV, attrition, and growth. The CFO could have been someone who had been at large, Enterprise or SaaS companies their entire career. The biggest news is CFO Amy Shapero is moving on and Jeff Hoffmeister is coming to Shopify, after spending his career at Morgan Stanley, and leading the IPO from the other side of the table. Shopify today made some major leadership shakeups and in doing so, revealed its priorities. Shopify Changes Its COO and CFO - Stock Price Likely an Important Reason Thanks to Craig Regan and Peyman Zamani for hosting a great event #ConnectedCommerce If you really start TRYING to measure your variance, I guarantee your first problems will be visibility, then compliance. It's not the sexy work, but without this foundation you will never understand why there are so many exceptions in your supply chain, rather than steadily rising NPS.Īmazon taught us looooong ago - Improved customer service is due to trust. Visibility and compliance are the foundation. The issue of hiring means that your teams need to scale.
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I didn't get an ASN for the order you told me on the phone you would send over." I didn't get delivery method for this order. I didn't get an estimated delivery date for this order. "You didn't send the tracking information about this order. Lots and lots of telephone calls and frantic e-mails. You have software, but then the dirty secret of supply chain organizations is they are backed up by telephone calls. Second, do your trading partners communicate the right details to you the first time? Or is your team on the phone all day chasing down transactions. What is the status of that customer order or pallet? Do you know at a glance? What does compliance mean? First, visibility. Your operational fires will consume your teams, and you will never be able to work on the important things. The talks about B2B really stuck with me. I spent the day yesterday as a guest of the great folks at Logicbroker yesterday listening to some inspirational talks about where eCommerce is headed. Without the first two, you will simply never get to convenience for your customer? Why? Visibility, compliance, and convenience is a major theme that will continue to accelerate as far as I'm concerned. If they are, I did not read that, and it would be strategic suicide in any event.ĥ - How many SMBs and mid-market retailers are a fit for software that the largest retailer in the world built for itself?ī2B Visibility and Compliance are Foundation of Convenience: It's Coming For You This is Walmart's Amazon envy here pure and simple.Ĥ - These partnerships are not exclusives. Not until next year.Ģ - Who will sell it and support it? (WMT has no software sales and support team)ģ - There is no strategy here by Walmart. Whee!ġ - This software is not even released. Nothing to talk about related to WMT Marketplace. Welcome to July 2021, Adobe! BigCommerce just acquired an entire company to do this exact thing more reliably - Feedonomics.Ģ - Walmart promised that it would start selling some software in 2022 related to in-store pickup experiences.
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Several readers asked me to give my take on it, now I understand why - even the Adobe CEO couldn't explain it in an interview.ġ - Adobe Commerce said that it would "soon" integrate to Walmart Marketplace. Last week #Adobe announced a partnership with #Walmart.
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